Privacy Policy

Welcome to Kliiink. This Privacy Policy explains how Kliiink, operated by Solklar AS ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you use our AI-powered dental receptionist service.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Dental clinic or practice name and address
• Account credentials
• Billing information (processed securely through Stripe)

Call and Communication Data

To provide our AI receptionist service, we collect:

• Call recordings and transcripts
• Appointment booking information
• SMS message content and delivery status
• Caller information (name, phone number, reason for call)

Usage Data

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited)
• Device information
• Service usage patterns and analytics

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist service
• Process and manage appointments for your dental practice
• Send SMS notifications, appointment confirmations, and reminders
• Process payments and manage your subscription
• Provide customer support and respond to inquiries
• Analyze service usage to improve performance and features
• Communicate important updates about our service
• Comply with legal obligations

We may share your information with:

• Service Providers: Twilio (SMS and voice services), Stripe (payment processing), and cloud hosting providers who help us deliver our services
• Your Dental Practice: Call information and appointment data is shared with the dental practice you are contacting
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We retain your personal information for as long as necessary to:

• Provide our services to you or your dental practice
• Comply with legal obligations
• Resolve disputes and enforce agreements

Call recordings and transcripts are typically retained for 90 days unless longer retention is required by the dental practice or applicable law. You may request deletion of your data at any time.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at [email protected].

We use minimal cookies and similar technologies for:

• Essential website functionality and security
• Remembering your preferences
• Basic analytics to improve our service

We do not use cookies for advertising or third-party tracking purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: kliiink.com

Data Controller: Solklar AS, Norway